Warranty and returns
Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalogue, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit.
If you have any questions about our guarantee, please, email us at firstname.lastname@example.org, ask at the Member Service Desk of any location, or call us at 778 855 3571.
Returns and Exchanges
Returns and exchanges can be made at any one of our stores, or by mail. Please call our Service Centre if you wish to return or cancel an order placed online. Please note: Our retail stores cannot accept returns by mail or courier.
Returning by mail
- Within Canada: Return items must be sent via insured, prepaid Regular Parcel Post. Insuring your return allows you to track your parcel with Canada Post. Please Note: We cannot accept CODs or courier deliveries.
- Outside Canada: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “Canadian Goods returning” on the outside of the package. Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Oceanos Marine Solutions Ltd.
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment. Please note: Our Processing Centre cannot accept returns in person.
Mail returns to:
#104 – 1650 DURANLEAU ST.
V6H 3S4 CANADA